Refund policy

RETURN & REFUND POLICY

Last updated: October 16, 2026

At ScrubNova, we want you to be satisfied with your purchase. This policy explains when returns and refunds may be available.

RETURN WINDOW

We accept eligible return requests within 30 days of the date your order was delivered.

To request a return, contact us within 30 days of delivery using the contact information provided on our website.

RETURN ELIGIBILITY

To be eligible for a return, the product should:

• Be in its original condition.
• Not be intentionally damaged or misused.
• Include the original accessories and items that came with the product when reasonably possible.
• Be returned according to the instructions we provide.

We may decline a return if the product has been significantly damaged through misuse or improper handling.

HOW TO REQUEST A RETURN

Before sending anything back, contact us with:

• Your order number.
• The name used for the order.
• A description of the reason for the return.
• Photos or other information when necessary to help us evaluate the request.

Do not send products back without contacting us first. We will provide return instructions when applicable.

REFUNDS

Once an approved return is received and reviewed, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The time it takes for a refund to appear in your account depends on your payment provider or financial institution.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or significantly different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photos or video showing the issue so we can determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

WRONG ITEM

If you receive an item different from what you ordered, contact us as soon as possible.

We will review the order and work with you to determine the appropriate solution.

RETURN SHIPPING

Unless otherwise required by applicable law or agreed to by us, customers may be responsible for return shipping costs for returns that are not related to a damaged, defective, or incorrect item.

If we determine that the return is due to an error on our part, we will provide appropriate instructions regarding the return.

NON-REFUNDABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law, including products that have been damaged through misuse or products that cannot reasonably be resold for health or safety reasons.

Any applicable restrictions will be communicated before a return is processed.